Water Treatment Plans
At Happy Hot Tubs we want your hot tub to be sparkling clean and ready to use whenever you need it. The best way to achieve this is through our two main water treatment plans which help simplify water care. We offer both Silk Balance and O-Care. These easy-to-use weekly treatments not only protect your spa, but are also proven to prolong the life of your pump. In fact we are so confident in these treatments, customers on Silk Balance will receive FREE pump and heater warranty and those on O-Care will receive FREE Pump Warranty, both inclusive of fitting*.
Silk Balance
Silk Balance is a water conditioner that comes from Canada and is exclusive to Happy Hot Tubs in the UK. This system is used by thousands of hot tub users in North America and is not only
simple to use but provides excellent benefits to your hot tub, including:
- Masks the smells of chlorine/bromine
- Locks in PH and alkalinity, no more balancing
- Reduces foaming dramatically
- Significant reduction in chemical usage
- Keeps your pipes clean for improved jet flow and massage
- Lengthens the lifespan of your tub’s pumps and equipment
- Hydrates and leaves you feeling soft and silky, no more dry itchy skin
- No need to shower after hot tubbing
- No fussy measuring just add 1x GEM weekly
- Neutralises cloudy water
Find out more about Silk Balance Gems
Silk Balance Plan Information
- Silk Balance Gems sent automatically every 16 weeks
- FREE Pump and Heater warranty while on a Silk Balance plan, inclusive of fitting. Does not apply to website auto-shipments.
- £99.99 first box (RRP £104.99) then £26.99 per month
- See full terms and conditions
O-Care
O-Care is a two-part conditioner solution that is trusted by many hot tub users around the globe! The product slogan of soft, safe and simple really explains the benefits in just three words! O-
Care provides a simple way to reduce chemical usage and experience softer water in your hot tub all year round.
- Prevents biofilm build-up in your hot tub pipes, making your sanitiser (chlorine or bromine) more efficient
- Reduces the amount of chlorine or bromine used by 78%. This means a safer spa environment for your family
- Softens your water, making your spa experience better
- Simple to use, just add 2 compounds to the spa water once a week using the measuring cup included
- Prevents strain on your pumps, filters and other components due to less biofilm build-up which leads to better and more consistent flow
O-Care Plan Information
- O-care sent automatically every 2, 3, 4 or 5 months (depending on hot tub size). See full grid and pricing here
- FREE Pump warranty while on an O-Care plan, inclusive of fitting. Does not apply to website auto-shipments.
- FREE first box (RRP £84.90) then £39.95 (2 monthly shipment), £28.63 per month (3 month), £19.98 per month (4 months) or £15.98 per month (5 month). See full grid and pricing.
- See full terms and conditions
O-Care Shipment / Pricing Grid
The amount of O-Care deliveries you’ll recieve is dependent on which model hot tub you own. Below is a breakdown of the models and their delivery frequencies. If you can’t see your model listed, don’t panic we still offer plans for older model, please contact us.
| O-Care Delivery Every: | |||
| 2 months - 2500L | 3 Months - 1650L | 4 Months - 1250L | 5 Months - 1000L |
| Prism | Envoy | Prodigy | Jetsetter/NXT/LX |
| Gleam | Pulse/Pulse DL | Triumph | Glow |
| Rhythm | Bolt | Stride | |
| Tempo | Beam | TX | |
| Flash | Flair | Tristar | |
| Grandee/NXT | SX + Aria/NXT | Aptos/Premier | |
| Monterey/Happy Hot Tub | Azure/Premier | ||
| Vanguard | Cascina | ||
| Propel + Relay | Excursion + Premier | ||
| Sovereign | Mini | ||
| £39.95 Per Month | £26.63 Per Month | £19.98 Per Month | £15.98 Per Month |
O-Care Terms and Conditions
O-Care Water Treatment Shipments
The O-Care will be shipped to you every 2, 3,4 or 5 months depending on the capacity of your hot Tub.
O-Care Dosing
You must apply a weekly dose of O-Care bottle 1 together with O-Care bottle 2 to your hot tub.
To maintain your life time pump warranty you must apply a weekly dose of O-Care to your hot tub. If you stop using O-Care for any period of time then your life time pump warranty will be invalidated
Pump Warranty Exclusions
The lifetime pump warranty is invalidated if in Happy Hot Tub’s view the pump failure or problem has occurred because of:
- accidental or deliberate damage to the pump
- neglect or misuse
- unauthorised modifications
- unauthorised repair(s) or attempted repair(s)
Discount
You will receive a free box of O-care when you sign up. Minimum sign up term 12 months.
Cost
The cost is stated in the cover details of this document. We guarantee the monthly payments will not change within your 12 month contract period. However we reserve the right to review prices on an annual basis, so the renewal cost of your plan may change in the future. If this occurs we will advise you of any price increase prior to renewal so you can decide if you wished to continue.
Payment
Payment of the plan can be made in one annual payment or spread across 12 equal monthly payments. After 12 months, if we have not received your written notice to cancel, then your plan will auto renew for another 12 month period. If you have opted to pay monthly your payments will continue.
Missed Payments
If you miss a payment, your plan will be suspended until payments are up to date. We will attempt to contact you to update your payment details, but if we are unsuccessful then we may be forced to cancel your plan. Before we cancel your plan we will write to you to advise you of our intention to cancel along with details of any money owed.
Pump Repairs
If your pump appears broken or damaged then please contact our service team on 02380 812769, or email [email protected] book an engineer visit. The engineer will then determine if a repair or replacement is necessary. If the engineer visit finds a fault other than the pump, then the visit may be chargeable.
Cancellation of contract
You have the right to cancel after 12 months, but the product will cease the day of cancellation and no refund will be given. Please note your plan will auto renew after 12 months unless you give us one calendar months’ notice to cancel prior to the renewal date. Cancellations need to be provided in writing to Happy Hot Tubs, The Happy Farm, Winchester Road, Waltham Chase, Southampton, Hampshire, SO32 2LL, or by email to [email protected].
Questions or Complaints
If you have any questions or you are ever unhappy with any aspect of your plan then please do not hesitate to contact us. The Happy Team are available by telephone on 02380 812 769, or email to [email protected].
Silk Balance Terms and Conditions
Silk Balance Shipments
You will receive 3 boxes & 4 GEMs upon payment of your annual plan, so that we fulfil your 52 GEMs required for the year.
If on a monthly plan you will receive the Silk Balance every 16 weeks.
Silk Balance Dosing
To maintain your life time pump warranty you must apply a weekly dose of Silk Balance to your hot tub. If you stop using Silk Balance for any period of time then your life time pump warranty* will be invalidated.
Pump and Heater Warranty Exclusions
The lifetime pump and Heater warranty is invalidated if in Happy Hot Tub’s view the pump or heater failure or problem have occurred because of:
-
accidental or deliberate damage to the pump or heater
-
neglect or misuse
-
unauthorised modifications
-
unauthorised repair(s) or attempted repair(s)
Duration & Renewals
The Silk Balance Plan Agreement is a minimum 12 month contract. Your plan will auto-renew on an annual basis unless you give us one calendar months’ notice to cancel prior to the renewal date. Renewed plans commence on another 12 month contract term.
Cost
You are receiving a discount on the first box of Silk Balance when purchased upfront. The annual cost is stated in the cover details of this document.
If you have opted to pay 12 equal monthly payments then we guarantee this price will not change within your 12 month contract period. However we reserve the right to review prices on an annual basis, so the renewal cost of your plan may change in the future. If this occurs we will advise you of any price increase prior to renewal so you can decide if you wished to continue.
Payment
Payment of the plan can be made in one annual payment or spread across 12 equal monthly payments. After 12 months, if we have not received your written notice to cancel, then your plan will auto renew for another 12 month period. If you have opted to pay monthly your payments will continue.
Missed Payments
If you miss a payment, your plan will be suspended until payments are up to date. We will attempt to contact you to update your payment details, but if we are unsuccessful then we may be forced to cancel your plan. Before we cancel your plan we will write to you to advise you of our intention to cancel along with details of any money owed.
Pump and Heater Repairs
If your pump or heater appears broken or damaged then please contact our service team on 02380 812769, or email [email protected]. to book an engineer visit. The engineer will then determine if a repair or replacement is necessary. If the engineer visit finds a fault other than the pump, then the visit may be chargeable.
Cancellation Of Contract
You have the right to cancel after 12 months, but the product will cease the day of cancellation and no refund will be given. Please note your plan will auto renew after 12 months unless you give us one calendar months’ notice to cancel prior to the renewal date. Cancellations need to be provided in writing to Happy Hot Tubs, The Happy Farm, Winchester Road, Waltham Road, Southampton, Hampshire, SO32 2LL, or by email to [email protected].
Questions or Complaints
If you have any questions or you are ever unhappy with any aspect of your plan then please do not hesitate to contact us. The Happy Team are available by telephone on 02380 812 769, or email [email protected].
If this agreement is unsigned within 28 days, then we will assume that you are happy with all of the terms and conditions detailed on the agreement. If you have any queries regarding this please contact us by telephone on 02380 812 769, or email [email protected].