Hot Tub Servicing and Lasting Care Plan

In order to protect your investment and keep your hot tub in perfect condition, we offer hot tub services through our experienced, fully-employed team. We offer two types of service visits: a full Annual Service and a Spa Fresh. We also offer our famous Lasting Care Service Plan wherby we visit your hot tub three times a year with the ability to spread this cost in monthly payments.

Annual Service

This visit, which is recommended annually is essentially an MOT for your hot tub. The service involves a 26-point check of all major components, as well as a flush, deep clean and refill of the hot tub water.

A 26-point inspection, view full list here.
Deep clean and sanitise plumbing and pipework system
Drain water from the hot tub
Clean the tub with spa surface cleaner
Re-fill with fresh water
Treat water with sanitiser or suitable water care formula

Want to have an annual service plus 2x Spa Fresh visits per year (+ much more!)? View our Lasting Care Plan

Pricing:

Hot Tubs Purchased from Happy Hot Tubs £349
Other Hot Tubs £399

Book Annual Service

Spa Fresh Service

The perfect hot tub water change, flush and cleaning service for the busy professional or family. This service includes: hot tub filter cleaning

Deep clean and sanitise plumbing and pipework system
Drain water from the hot tub
Clean the tub with spa surface cleaner and clean the spa filters
Re-fill with fresh water
Treat water with sanitiser or suitable water care formula

Want to have an Annual Service plus 2x Spa Fresh visits per year (+ much more!) View our Lasting Care Plan

Pricing:

Hot Tubs Purchased from Happy Hot Tubs £249
Other Hot Tubs £349

Book Spa Fresh

Lasting Care Service Plan (£59.99 per month or £690 Annually)

This is the full hot tub care package that gives you total peace of mind and safe in the knowledge that your tub is being looked after. Our experienced technicians will visit your hot tub 3 times per year, once for an Annual Service and twice for 2x Spa Fresh cleaning services. While you are on our Lasting Care Plan you will not have to worry about draining or refilling your hot tub, maximising your hot tub experience. This package includes:

1 x Annual Service with 26-point check (Usually £349 for HHT customers or £399 for others)
2 x Spa Fresh Services (Usually £249 each for HHT customers or £349 for others)
3 x Happy Continuous Mineral Cartridges (Usually £29.99 each)
FREE out of warranty call outs with priority as standard
FREE cover fitting with any cover purchased from Happy Hot Tubs
Save up to £250!
Where possible any small problems will be sorted out during the service at no extra charge. If we find any broken parts and the technician has suitable parts on their vehicle, these will be fitted during the service and you will only pay for the parts (labour FOC).

Available on all brands. Didn't buy from us? Don't worry, you can still be a Happy Hot Tubber!

Interested in Extended Warranty (parts cover)? Receive 25% off the price of the Extended Warranty plan if you combine with Lasting Care

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26-Point Inspection for Annual Service

1. Water analysis
Test the current sanitizer and pH levels in the spa water.

2. Water treatment recommendations
Based on water analysis and condition of water recommend changes to care routine or products required to keep hot tub in good condition.

3. Visual plumbing check
Check plumbing including pipe/heater unions and isolation valve connections for integrity and identify if any leaks are present.

4. Test jet functions
Check all jets for satisfactory operation. Ensure they all turn on and off, and free up any stuck ones if possible.

5. Test topside diverter and air values (if fitted)
Open all diverter and air values to ensure working correctly.

6. Test ozone output (if fitted)
Check ozone system and ozone jet are operating correctly, and advise if ozone unit needs changing.

7. Visual check of pump and heater seals
Remove pump and heater unions and check seals.

8. Test all electrical components
Test operation of all electrical equipment, and visually check all the interconnecting wiring for integrity and insulation.

9. Visually check circuit board
Conduct visual check of circuit board and that it is operating correctly.

10. Test RCD & isolator (if fitted)
Perform a button test of the RCD if available and accessible. Test power input and output to isolator if available and accessible.

11. Complete bio film pipe clean
Flush out the whole system with Happy Flush. This is a very strong biodegradable formula that gets deep into your hot tub system and helps remove dirt and scale build up.

12. Drain, rinse and wet vacuum spa and jets
Drain water from the hot tub with a submersible pump. Rinse to clean, and wet vacuum remaining water and debris from spa and jets.

13. Clean and buff spa shell
Wipe clean spa shell with spa surface cleaner. Clean off scale and residue where possible.

14. Headrest condition report (if fitted)
Thorough inspection of any headrests or pillows. Condition rating will be indicated on service report along with any recommendations and comments.

15. Clean headrests (if fitted)
Remove headrests or pillows (where possible), rinse and clean with spa surface cleaner.

16. Filter condition report
Thorough inspection of filter(s) and assessment of effectiveness. Filters are vital to the running of your hot tub and may need replacing if in poor condition. Condition rating will be indicated on service report along with any recommendations and comments.

17. Clean and refit filter(s)
Spray with filter cleaner and then clean between pleats using Super Blaster hose pipe attachment.

18. Clean outside of spa cabinet
Wipe down and clean exterior spa cabinet.

19. Vacuum inside of cabinet (where access allows)
Remove panels, clean and vacuum service compartment and any other accessible areas.

20. Clean cover lifter (if fitted)
Wipe and clean cover lifter.

21. Cover lifter condition report (if fitted)
Inspection of lifter mechanism to ensure safe and smooth operation. Condition rating will be indicated on service report along with any recommendations and comments.

22. Clean cover and treat with UV protection
Clean cover and apply 303 protector for UV protection, and to help repel dust, soiling and staining.

23. Cover condition report
Inspect cover for fit, integrity, tears, water absorption and insulation properties. Also inspect cover clips (if fitted) and that cover can be securely clipped down. A poor fitting or damaged cover can affect the insulation of your hot tub. Condition rating will be indicated on service report along with any recommendations and comments.

24. Refill hot tub to correct level
Refill with clean water to the required operating level

25. Add sanitiser
Add sanitiser to achieve a level of 2-4ppm (mg/l) Chlorine or 3-5ppm (mg/l) Bromine.

26. pH level balance
Add pH+ or pH- to begin the correction of the pH level to attain a level of 7.2 to 7.4

Lasting Care Plan Terms and Conditions

Service Dates

The services included on the plan will be carried out at approximately 4 month intervals. Our Customer Service team will liaise with you to arrange mutually agreeable dates to complete these services.

Annual Service

The Lasting Care Plan includes one annual service within the 12 month contract period. An annual service typically includes a visual plumbing check; testing of jet functions; testing of topside diverter/air valves (if fitted); testing of ozone output (if fitted); visual check of pump and heater seals; testing of all electrical components; visual check of circuit board; testing of RCD and isolator (if fitted); complete bio film pipe clean; drain, rinse and wet vacuum of spa and jets; clean and buff of spa shell; clean of headrests (if fitted); clean and refit of filter(s); clean outside of spa cabinet and steps; vacuum inside cabinet (where access allows); clean cover lifter (if fitted); clean cover and treat with UV protection; refill hot tub to correct level; add sanitiser; balance pH level. Happy Hot Tubs reserves the right to add, remove or amend the service checks as we deem necessary.

Spa Fresh Service

The Lasting Care Plan includes two Spa Fresh Services within the 12 month contract period. This service includes a complete bio film pipe clean; drain, rinse and wet vacuum of spa and jets; clean and refit of filter(s); clean of headrests (if fitted); refill of hot tub to correct level; addition of sanitiser, balancing of pH level; check that heater has activated; clean outside of cabinet and steps; clean cover and treat with UV protection. Happy Hot Tubs reserves the right to add, remove or amend the service checks as we deem necessary.

Mineral Cartridges

During each of the three service visits our engineer will fit a new mineral cartridge (if suitable for your hot tub model). This mineral cartridge help control bacteria growth and lasts on average for 4 months.

Out of Warranty Call Outs

If your hot tub develops a problem then please contact our customer service team on 02380 812769, or email service @happyhottubs.co.uk. In the first instance we may offer troubleshooting advice to help you resolve the issue yourself, but if this is unsuccessful then an engineer will be scheduled to attend at the next available appointment slot. The cost of the engineer call out is covered under the plan, but any parts and labour required, are chargeable.

Parts & Accessories

The cost of replacement parts and accessories are NOT included in your plan. During a service visit or out of warranty call out visit, our engineer may determine your hot tub requires a replacement part or accessory. In this instance you will be provided with a quote so you can decide if you wish to proceed with a purchase. Our engineers carry some common spare parts and accessories, but if they do not have the part you require then it may be necessary for us to order it in. In this instance our office based service team will provide you with an estimated delivery date. If we deem expert fitting is necessary then a further free of charge engineer appointment will be scheduled for installation.

Gaining Access To Your Property

It is your responsibility to allow us access to your property so we can service your hot tub. If an appointment is made and we cannot gain access then a charge may be levied for the wasted visit.

Gaining Access To Your Hot Tub

It is your responsibility to ensure your hot tub is positioned with adequate space around the cabinet so our engineer can access all equipment and pipework. If an appointment is made and we cannot gain adequate access to complete the scheduled service or repair then a charge may be levied for the wasted visit.

Moving House

Your Lasting Care Plan will only be transferrable from one property to another if your new property is within our service area. If you intend to move please contact us on 02380 812 769 or [email protected] to find out if we will be able to transfer your plan to your new address. If your new property is outside our service area then we may be unable to provide the remaining services on your plan. In this instance if you pay monthly the contract will be voided if you have paid enough to cover any services/products provided to date. If you have not paid a sufficient amount then you will need pay the deficit prior to us agreeing to void the contract. Alternatively if you have paid an annual fee and your move puts you outside our service area then we will refund you the pro-rata amount for any services/products not provided yet.

Transfer of ownership

If you opt to sell your hot tub during your contract period, and have paid an annual fee then we will allow the remainder of the contract period to be transferred to the new owner if you provide their details. If you pay monthly then the contract can be transferred to the new owner if they provide payment provision to cover the remainder of the contract period.

Duration & Renewals

The Lasting Care Plan Agreement is a minimum 12 month contract. Your plan will auto-renew on an annual basis unless you give us one calendar months’ notice to cancel prior to the renewal date. Renewed plans commence on another 12 month contract term.

Cost

The cost is stated in the cover details of this document. If you have opted to pay 12 equal monthly payments then we guarantee this price will not change within your 12 month contract period. However we reserve the right to review prices on an annual basis, so the renewal cost of your plan may change in the future. If this occurs we will advise you of any price increase prior to renewal so you can decide if you wished to continue.

Payment

Payment of the plan can be made in one annual payment or 12 monthly payments. .After 12 months, if we have not received your written notice to cancel, then your plan will auto renew for another 12 month period. If you have opted to pay monthly your payments will continue.

Missed Payments

If you miss a payment, your plan will be suspended until payments are up to date. We will attempt to contact you to update your payment details, but if we are unsuccessful then we may be forced to cancel your plan. Before we cancel your plan we will write to you to advise you of our intention to cancel along with details of any money owed.

Cancellation of Contract

You have the right to cancel after 12 months, but any plan benefits will cease the day of cancellation and no refund will be given. Please note your plan will auto renew after 12 months unless you give us one calendar months’ notice to cancel prior to the renewal date. Cancellations need to be provided in writing to Happy Hot Tubs, The Happy Farm, Winchester Road, Waltham Chase, Southampton, Hampshire, SO32 2LL, or by email to service @happyhottubs.co.uk.

Questions or Complaints

If you have any questions or you are ever unhappy with any aspect of your plan then please do not hesitate to contact us. The Happy Team are available by telephone on 02380 812769, or email [email protected].

If this agreement is unsigned within 28 days, then we will assume that you are happy with all of the terms and conditions detailed on the agreement. If you have any queries regarding this please contact us by telephone on 02380 812769, or email [email protected].