The Happy Guarantee
Money Back Guarantee
If you change your mind about your Hot Tub in the first 30 days of ownership you can get back what you paid for it, as long as it is returned in a 'like new' condition, plus a 10% restocking charge. Special delivery and associated costs are extra.
Happy Hot Tubs are not responsible for any cost associated with landscaping, extra labour, crane hire or any other preparation costs.
We will guarantee the price of your new Hot Tub for up to 12 months after your deposit is placed. This gives plenty of time for you to make any arrangements you need. You can also change your model choice, or request your holding deposit back.
If you decide that you like another model within 30 days of delivery, HappyHotTubs will let you exchange your like-new model for your choice. We will switch the hot tub at the same time for the difference in price, plus a 10% restocking fee. Special delivery and associated costs are extra, including landscaping, extra labour or crane hire costs.
Free Set-Up and Delivery Guarantee
We will deliver, position and give you a full demonstration on how to use your Hot Tub. Also, if you need us to revisit and provide a second Hot Tub demonstration, we will, for no extra charge. Electrical contract work and crane delivery are subject to charge.
Your First Move Free Guarantee
If you wish to move your Hot Tub within your garden within the first year of purchase, we will do this for you at no cost. Also, if you move house within 25 miles with the first year of purchase, we will also do this free of charge too! However, this does not include Crane hire, as this service is subject to charges.
We Sell, We Repair, Guarantee
Happy Hot Tubs® trained service technicians will perform all warranty work and post warranty work for you as the original owner of the Hot Tub. This includes all Freeflow®, Hotspot®, Limelight®, Highlife®, Highlife NXT® and Endless Pools® products and all other products that have been sold by Happy Hot Tubs®.
Energy - Efficiency Guarantee
Our Energy Smart® Hot Tubs have been rigorously tested by the USA’s leading testing laboratory to verify they are the most energy efficient Hot Tubs on the market. We guarantee they are the most energy efficient products on the market.
No Risk Guarantee
All Watkins Wellness products are a no risk purchase. This includes all Freeflow®, Hotspot®, Limelight®, Highlife®, Highlife NXT® and Endless Pools®. As part of Masco®, a Fortune 500 company, all warranties are protected
Our Personal Guarantee
The Happy Guarantee is our promise to you. Our purpose is to provide you with the best products to enjoy and relax in, and also provide the best customer service experience.